Having been and visited mum 3 times (as I live in Portugal) I am delighted to see her in such a lovely environment with such caring staff.

∼ Son of service user

We would like to say thank you to you and your staff for all of the care that you have given our mother Juliet* during her stay at Manton Heights ABI Unit.

∼ Family of a service user

Thank you so much to you for all the great care, treatment and attention you gave to our mum Sophie*. She is settling in well at her new home, and was so excited to thank you personally that she signed her name twice!

∼ Service user and her family

Very welcoming staff. Very helpful and willing to assist in patient’s assessment. Happy atmosphere for the residents.

∼ Nutrition CNS, Bedford Hospital

We would like to say a huge ‘thank you’ to all ABI unit staff. What a team!  

Together, you have treated both of us with patience, kindness and humour. You have all played a part in helping us to come through a difficult time in our lives as well, of course, as helping Tom* to recover from the physical effects of his stroke.  

We are so very grateful. Thank you again! 

∼ Service user and his wife

Samantha* and myself have got to know all of you very well and want to say what a super lot of people you are. At this difficult time for us, you have really helped us with cheerfulness and empathy.  

Thank you all! 

∼ Service user and her husband

I just want to thank you for the excellent care you’ve taken of Amanda* and how willing your staff have been to work with me. I feel that you’ve always been available when I needed you and that your therapists were always happy to take time out of their busy days to speak to me. I feel that we’ve established a good working relationship with this client and I’m looking forward to working with you and your team again in future.

∼ Social Worker

Michael’s* stay was short with you all, but we would like to say a big thank you to you all, you are such a caring unit and did so much for Michael* and his family during his short stay.

Thank you so much again.

Keep up the great work!

∼ Family of a service user

To the entire team,

Thank you all so much for all the care, consideration, help and encouragement you have given to Harry* during his 6 weeks with you. I am sure all this improvement would not have been done without the help of all of you – he could not have found a more caring environment anywhere on earth!

With thanks and gratitude,

∼ Service user and his wife

Thank you everyone for all the help you have given me to learn to walk again, each one of you was amazing and taught me so much independence.

Thank you so much!

∼ Service user

Gary’s* wife’s response

Staff at the unit are as friendly and attentive to the families of patients as they are to the patients themselves. During Gary’s* stay, I was encouraged to visit as often as I liked, and Manton Heights became a comfortable and welcoming home from home. Nothing was ever too much trouble, and it was reassuring to know that when I left every evening, Gary* was going to be safe and well cared for…

… Our impression of the unit and what it provides for its patients is overwhelmingly positive, and we count ourselves fortunate to have been referred there for Gary’s* rehabilitation. The remarkable improvement in his condition speaks for itself.

*All names have been changed for the purpose of confidentiality

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